Refund policy

Return window
Items may be returned within 14 days of delivery.

Condition
Items must be unused, unwashed, and in original packaging, with tags attached. Proof of purchase (order number) is required.

Starting a return
Contact us through the Contact page on our site with your order number and reason for return. We'll confirm eligibility and send return instructions. Items sent back without a confirmed return request won't be accepted.

Non-returnable
Items marked final sale at time of purchase

Damaged, defective, or incorrect items
Inspect your order on arrival. Contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.

Return shipping
Customers cover return shipping unless the return is due to our error. We recommend a trackable method — we can't refund a return lost in transit.

Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days; your bank's own processing time is separate from this.

Exchanges
For a different size, colour, or piece, the fastest route is a new order plus a return of the original for refund. To request a direct exchange instead, reach out through our Contact page.

Contact: via the Contact page on theallindiacompany.com — The All India Company, Guelph, Ontario, Canada